Our next guest for our online reputation management blog is Peter Roberts, Head of Issues and Crisis Management at Bell Pottinger. A crisis PR specialist, Peter has handled a range of reputational situations for numerous blue-chip clients including insolvency, data loss, pressure group activity, television exposes, terrorist activity, kidnapping and employee fatalities. Prior to leading Bell Pottinger’s Crisis Practice, Peter was deputy Head of the Crisis Practice at Hill & Knowlton in London, and former Head of Communications for BBC News. [Read more…]
Interview with Crisis Communications Expert Susan Tellem
September 4, 2012 by 1 Comment
This week, I am very excited to invite Susan Tellem to share her thoughts and experience with visitors to our online reputation management blog. Susan is a senior partner at Tellem Grody Public Relations, Inc. where she leads the crisis team. She also has served on crisis management teams at Burson-Marsteller and the Rowland Company. Follow her on Twitter @susantellem.
What is crisis communications?
Crisis communications is the art of managing an unexpected event or a challenge to the reputation of a company, government or nonprofit organization, individual or any entity so affected. Recent high profile crises include Penn State sexual abuse charges; an insured’s claim against Progressive Insurance; the California Department of Motor Vehicle computer meltdown; and wildfires in several states. [Read more…]
Interview with Crisis Communications Expert Wiley Brooks
August 1, 2012 by Leave a Comment
I am very excited to kickoff a series of monthly interviews with some of the most successful public relations and crisis communications experts in the business. Our first guest is Wiley Brooks, founder of The Wiley Brooks Company, a Seattle-based crisis communications consultancy. Mr. Brooks has counseled companies and organizations on crisis communications and issue management for more than 20 years. He began his career as an award-winning newspaper reporter and editor before becoming media relations director of a large healthcare organization. In 1988, he opened his own PR agency. In 1991, Wiley turned his personal professional focus entirely to crisis consulting.
