Online Reputation Management Blog

How to Use Instagram for Business

Instagram Photo SharingInstagram was first designed for creative photographers using an iPhone back in 2010 – an iOS mobile platform for artists to communicate with one another and discuss pictures and videos.  The platform provides filters and other tools so that people could enhance their images.

It is often recommended to post photos with clear captioning in order to truly foster conversation and get the feedback that artists need.  One of Instagram’s many perks is that you can also post the photos on other social media sites such as Twitter, Tumblr and Facebook – thus engaging your audience across multiple social networks simultaneously. [Read more…]

Google Algorithm Update Busts Mugshot Sites

mugshot removal websiteIt is being widely reported that a recent update to Google’s search algorithm has resulted in a major demotion of ranking for websites that republish arrest and mugshot information online.

According to a recent New York Times article, there are over 80 websites that reproduce mugshots from police and sheriff’s office websites, post them online, then charge up to several hundred dollars to remove the pictures.  There have even been news reports suggesting collusion and shared ownership between the mugshot and removal websites, so if an individual pays to have a mugshot deleted from one site, he or she may find his image appearing on multiple other websites.  And once these sites find someone willing to pay for the privilege of having their mugshot removed, they become a prime target for further exploitation. [Read more…]

NY Attorney General Goes After Astroturfing and Fake Online Reviews

Online Reviews - Reputation RhinoNew York Attorney General Eric Schneiderman today announced that 19 New York companies had agreed to cease their practice of writing fake online reviews for businesses and to pay more than $350,000 in penalties.  As part of an undercover investigation, representatives from the Attorney General’s office pretended to be the owner of a yogurt shop in Brooklyn and solicited several New York SEO companies for help in addressing negative reviews on consumer-review websites like Yelp, Google Places and Citysearch.com, as part of their reputation management services.

The Attorney General’s office noted that several reputation management companies used IP spoofing to post fake online reviews and some sought to buy online reviews from freelancers located outside the U.S. who would write and post positive online reviews in an effort to evade filters and algorithms designed to prevent fake reviews.

Over the past couple of years there has been increasing focus on the importance of online reviews. A Harvard Business School study from 2011 estimated that a one-star rating increase on Yelp translated to an increase of 5% to 9% in revenues for a restaurant. Cornell researchers have found that a one-star swing in a hotel’s online ratings at sites like Travelocity and TripAdvisor is tied to an 11% sway in room rates, on average.  Gartner projects that by 2014, between 10% and 15% of social media reviews will be fake.

Kudos to AG Schneiderman for trying to clean up the mess! [Read more…]

Online Reputation Management for Investment Professionals

reputation-management-for-investment-professionalsFrom Bayou to Bernie Madoff, it feels like every day brings a new scandal in the investment world.  From hedge funds to venerable investment banks, after each scandal, new regulations are put into place to protect consumers and civil and criminal enforcement actions follow.  After the Great Recession and the collapse of the some of the biggest names on Wall Street, people are skeptical about trusting anyone with their money and retirement savings. Consumers are checking references and even searching online for disciplinary actions and other evidence of unprofessional behavior or misconduct.

Investment professionals, financial planners and investment advisers need to take a proactive approach to managing their online reputation.  Below are some online reputation management recommendations for investment professionals.

1.  Strength in numbers.  Join a networking group like the National Association of Investment Professionals (NAIP) or the Finanical Planning Association and become an active contributor on LinkedIn, the largest online professional network in the world.  Networking with experienced practitioners and potential referral sources in complementary practice areas, like accounting and estate planning, will provide you with daily advice and additional resources to market and grow your business.   You will also discover opportunities to speak at or attend conferences and other industry events, establishing your expertise on personal finance and wealth management related topics.

2.  Monitor your name.  Setting up a simple Google alert can help you save time when monitoring your name and your firm’s name.  A Google alert will allow you to be contacted immediately when your name is mentioned in the news or online so you can take immediate action.

3.   Give your website a makeover.  If you haven’t changed or updated your Web site in the past few years, maybe it’s time for a renovation?  Google, Bing and other search engines are favoring Web sites that have social sharing features and are updated frequently.  Adding a blog is a great way to educate and inform clients about the latest tax changes, investment news and market research to help your clients achieve their financial goals and will increase traffic to your site.

4.  Leverage social media.  Don’t underestimate the power of social media marketing for an investment professional.  Facebook allows you to target potential clients and referral sources in your local area.  Google+ is an emerging platform which allows you to effectively separate your personal and professional connections.  If your firm policies allow you to post or solicit endorsements and testimonials associated with your LinkedIn profile, you will have a tremendous advantage over your competitors who may not be as socially savvy.  Getting your name out there in a positive, managed way will help you win clients and reduce the visibility of any negative results that may show up on Google.

5.  Get help with reputation management.  A top-rated online reputation management company like Reputation Rhino can help you create a powerful, positive online presence in compliance with applicable state, federal and SRO regulations.  Negative posts about you cannot be removed, but an online reputation management firm can help you respond to online defamation and enhance a positive, authentic image that will promote and protect your business.