This week, I am very excited to invite Susan Tellem to share her thoughts and experience with visitors to our online reputation management blog.  Susan is a senior partner at Tellem Grody Public Relations, Inc. where she leads the crisis team.  She also has served on crisis management teams at Burson-Marsteller and the Rowland Company.  Follow her on Twitter @susantellem.

What is crisis communications? 

Crisis communications is the art of managing an unexpected event or a challenge to the reputation of a company, government or nonprofit organization, individual or any entity so affected.  Recent high profile crises include Penn State sexual abuse charges; an insured’s claim against Progressive Insurance; the California Department of Motor Vehicle computer meltdown; and wildfires in several states. [Read more…]